If for any reason you are trying to download your emails and it gets 'stuck' on an email, it is recommended that you do the following:

1. Ensure that you turn off your AV or Spam Filter (often stuck emails are because of the 3rd party programs you might use)
2. Try again. If that fails, then shut down your email program and open up a browser
3. Go to http://webmail.yourdomain.com.au (yourdomain being your domain name, without the www).
4. Enter your username and password to login to Webmail
5. Find the message that is causing the problem and delete it.
6. Go back into your email program and try again

To Log In

If this does not work, please contact us, including the username and password of the email account in question, and which email is stuck. We can then remove it from our server.

Troubleshooting.

If you have any issues, please contact our support team, who will endeavour to rectify the problem as quickly as possible, or advise you on what you can do to fix it.